What is NOC?
Ensuring that every element of your network connection is functioning at its full potential takes time and effort, which is why paying attention to the small details matters.
This is where our Network Operations Center (NOC) comes in. Our NOC support team of Cradlepoint-certified IT experts are actively monitoring and controlling your network system in order to guarantee seamless operation. NOC support includes a singular license centered around the core feature of proactive monitoring on and off the clock.
What Comes With The NOC Support License?
24/7 Proactive Monitoring
Network outage & cloud connectivity
Priority Tier I - III Support
Tiered support for diverse network issues
Email Alerts & Notifications
Real-time alerts for network events
Device Firmware Updates
Keep device firmware fresh and up to date
Configuration Updates
Modify apps & managed devices
Activation Assistance
For devices not procured with RCN
Failover Facilitation
Backup, inactive SIM activation
Primary Network Outage Support
Backup connection during outages
Additional Services
Optional services can be added to your NOC support license to ensure you only pay for the services you need.
Advanced Device Hot Swap Service Pack
Receive a pre-provisioned replacement device via overnight shipping if a disruption occurs.
RMA Service Pack
Warranty claim assistance OEM, RMA facilitation, and reprovisioning of replacement device(s).
Network Security Service Pack
Advanced Cradlepoint security firewall setup, support, and configuration updates upon request.
Network Design Service Pack
Support and configuration updates to the Network Design Services as provided on setup.
Custom Programming Service Pack
Support and configuration updates to the Custom Programming Services as provided by our team upon setup.
Break/Fix & IT Project Service Pack
Support for IT project planning and execution. Includes a 20% discount on truck rolls.
How Does This Benefit Your Company?
Taking on the responsibility of managing routine monitoring in-house can have adverse effects on a business. Things like proactive monitoring, protection of the company’s data and sensitive information, and reduced downtime all play a part in the success of business performance.
With RCN’s NOC support license, we give your company the luxury of a personalized deployment so you only pay for the services you need.
Get In Touch
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