Return Policy

RCN Technologies is committed to providing our customers with the best quality service and solutions. We understand that sometimes returns are necessary, and we are happy to provide a refund or replacement product. Please follow the guidelines and return process outlined below to ensure that your return is processed quickly and efficiently.

Return Guidelines

• Return Window: Return requests must be made within 30 days of the purchase date.

• Customer Responsibility: Customers are responsible for all fees and costs associated with the return process, including all shipping costs.

• Device Reset: If applicable, customers must factory reset any devices before returning them.

• Packaging Requirements: Returns must include all original packaging and components (such as cables, installations, chargers, etc.).

• Return Deadline: Items must be returned within 10 days of receiving the Approval Notice and RMA numberassignment.

• Non-Returnable Items: Services, SIM cards, provisioning, altered products, custom-built products, and shipping charges are not eligible for return and are non-refundable.

• Restocking Fee: A standard 20% restocking fee applies to all returned items.

Return Process

1. Contact Us:

   • Reach out to your Account Manager to initiate the return process.

   • If you do not know your Account Manager, contact us at 865.293.0350, and we will assist you.

2. Approval & RMA Assignment:

   • Once approved, you will be issued an official RMA number for your return.

3. Packing Instructions:

   • Pack the return item(s) in the original manufacturer product packaging, including all original components, accessories, and documentation.

   • Do not write on or damage the original product packaging.

   • Place the original packaging inside a sturdy shipping box, add cushioning materials, and remove or black out used shipping labels and barcodes.

   • Do not apply tape to the original product packaging.

   • Affix the shipping label to the outer shipping box only.

4. Return Deadline:

   • Ship the return within 10 days of receiving an RMA number, following the packing instructions.

5. Processing & Refunds:

   • Upon receipt and inspection of the returned device(s), we will issue a replacement unit (if applicable) or provide the appropriate credit.

   • Processing typically takes 7-14 days.

Return Policy Enforcement

• Returned devices not meeting the required packing instructions will be rejected and returned at the customer’s expense, or applicable fees will be charged based on the condition of the returned package and device.

• Fees may include:

  • Hourly tech support rates for troubleshooting prior to return.

  • Restocking/replacement fees up to the full device MSRP.

  • Shipping expenses associated with returning rejected devices.

Return Shipping Address

All returned items should be shipped to:

RCN Technologies
RMA# [Insert Your Assigned RMA Number Here]
200 Jennings Ave.
Knoxville, TN, 37917
Office Phone Number: 865.293.0350

By initiating a return, you acknowledge that you have read and understood the RCN Technologies Return Policy. If you have any questions, please contact us for further assistance.