Network Operations Center
Add a NOC license to your deployment for 24/7 managed support
24/7 Managed Support
Expert IT support is available around the clock
Instant Notifications
Receive real time email alerts when an issue is detected
Your IT Safety Net
Request device maintenance, software updates, & more
Focus On Your Business. Let Us Handle the Rest.
You have a million to-do’s on your plate. Focus on what’s important and let our team of IT experts handle your networking and device challenges.
By offering our NOC support as a per device license, you have the ultimate control over how much support you need us to provide.
Cover Your Most Common IT Pain Points
Device Firmware Updates
Keep devices online and working correctly with managed firmware updates.
Configuration Updates
Request modifications to device integrations and 3rd party applications.
Activation Assistance
Get expert help with activating your devices out of the box.
Failover Facilitation
If your network configuration doesn’t support automatic failover facilitation, our team can help you activate your backup network.
Network Outage Support
If your primary connection ever goes offline, our team is available 24/7 to help you fix it.
Access Your Support Dashboard from Anywhere
Manage open support tickets or submit new ones using our online portal.
Upon activating your license, you can also call or email our support team directly to open a ticket.
NOC Service License Pricing
1 Year License
- 24/7 Proactive Monitoring
- 24/7 Tier 1, 12/5 Tier 2 & 3 Support
- Email Alerts & Notifications
- Firmware Updates
- Device Configuration Updates
- Activation Assistance
- Failover Facilitation
- Primary Network Outage Support
- 20% Discount on Break/Fix & IT Project Services (Includes on-site truck roll support)
3 Year License
Recommended- 24/7 Proactive Monitoring
- 24/7 Tier 1, 12/5 Tier 2 & 3 Support
- Email Alerts & Notifications
- Firmware Updates
- Device Configuration Updates
- Activation Assistance
- Failover Facilitation
- Primary Network Outage Support
- 20% Discount on Break/Fix & IT Project Services (Includes on-site truck roll support)
5 Year License
- 24/7 Proactive Monitoring
- 24/7 Tier 1, 12/5 Tier 2 & 3 Support
- Email Alerts & Notifications
- Firmware Updates
- Device Configuration Updates
- Activation Assistance
- Failover Facilitation
- Primary Network Outage Support
- 20% Discount on Break/Fix & IT Project Services (Includes on-site truck roll support)
Customize Your NOC Support with Service Packs
Advanced Hot Swap Device Pack
Starting At
$59.99
Per Device
What's Included?
Have a device replacement shipped overnight if a hardware disruption occurs
Equipment Return Pack
Starting At
$2.99
Per Device
What's Included?
Warranty claim assistance with OEM, RMA facilitation, and re-provisioning of devices
Network Security Pack
Starting At
$9.99
Per Device
What's Included?
Advanced Cradlepoint security firewall setup and configuration updates upon request
Network Design Pack
Starting At
$59.99
Per Device
What's Included?
Support and configuration updates for inital network design provided on setup
Custom Programming Pack
Starting At
$39.99
Per Device
What's Included?
Support for Custom Programming services provided by our team on setup
Educational Resources
Speak with an IT Support Specialist
Fill out the interest form to request that one of our network support experts contact you to discuss how we can best support your organization’s connectivity needs.
