Privacy Policy

Effective Date: July 23, 2026  ·  RCN Communications LLC (d/b/a RCN Technologies)

RCN Communications LLC, doing business as (“d/b/a”) RCN Technologies (“RCN,” “we,” “us,” or “our”) is committed to protecting the privacy and security of our customers, authorized portal users, and visitors. This Privacy Policy describes how we collect, use, and protect personal information in connection with our website(s) at rcntechnologies.com (the “Site”) and the EdgeVUU customer portal at onelink.rcntechnologies.com (the “Portal”).

It informs you of what information we collect, how we use and share it, your choices, how we secure it, how we communicate changes, and how to contact us.

1. Information We Collect

We collect only the information needed to operate our Site, Portal, and services.

From website visitors and purchasers: personally identifiable information you voluntarily provide via email, forms, or direct contact — such as when you register, submit an inquiry, or place an order — which may include:

• Name and contact details (email address, phone number, and shipping address)
• Payment information (credit card number, expiration date, and billing address) for purchases through our shop
• Any other information you choose to provide to us

From EdgeVUU portal users: the account, service, and support information necessary to provide the Portal to your organization, including:

• The name, email address, and role of users your organization authorizes to access the Portal
• The network assets and sites associated with your organization’s account
• Invoices and billing status
• Support tickets and related correspondence

We do not sell, rent, or otherwise share your personal information with any third party outside our organization, except as necessary to fulfill your requests (such as shipping orders, processing payments, or routing support to our Network Operations Center).

2. How We Use Information

We use your personal information to:

• Respond to inquiries and fulfill product and service requests
• Process payments and facilitate order deliveries
• Provide customer support and troubleshooting
• Operate and support the Portal — display your account and network status, deliver invoices, route support requests to our Network Operations Center, and communicate with your authorized users
• Communicate promotional offers, product updates, and company news (unless you opt out)
• Improve our Site, Portal, services, and customer experience

We may share aggregated, de-identified information with partners that does not contain personally identifiable information. We do not sell your information.

3. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, or misuse, including:

• Industry-standard encryption technologies to protect payment information
• Restricted access to sensitive data within our organization
• Regular security reviews to enhance our data protection measures
• Portal access restricted to users authorized by your organization and scoped to your organization’s account

While we take every precaution to safeguard your data, we cannot guarantee absolute security in an online environment. You are responsible for maintaining the confidentiality of your Portal login credentials.

4. Policy Changes

RCN may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify users of any material changes via email or by posting a notice on our Site or Portal.

5. Your Rights & Choices

You have the right to access, correct, or delete your personal information; opt out of promotional communications; and request details on how your personal data is used. To exercise any of these rights, contact us using the details below.

6. Service Providers & Third-Party Websites

To deliver our services we work with network carriers, connectivity aggregators, and infrastructure providers who process information only as needed to provide the service. Our Site and Portal may also contain links to third-party websites and services (such as social media platforms and payment processors) provided for your convenience; RCN is not responsible for their content or privacy practices, and we encourage you to review their policies before use.

7. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of Tennessee, without giving effect to any conflicts-of-law principles.

8. Contact Information

For questions about this Privacy Policy or our use of your personal information:

By using our Site or Portal, you acknowledge that you have read, understood, and agreed to this Privacy Policy.