Ericsson Cradlepoint’s NetCloud (NCM) is a robust cloud-based network management solution. NCM provides network managers with the tools and features necessary to manage and maintain their Edge Networks all from a single portal. An integral piece of the Cradlepoint platform includes the upkeep of licensing subscriptions.
As renewal time approaches, customer tend to have several questions regarding how to renew their license. Here, we aim to answer the most frequently asked questions regarding renewing Cradlepoint NetCloud subscriptions.
1.) Why do I need to renew my NetCloud Subscription?
A Cradlepoint NetCloud subscription offers continued access to software features, updates, and the 24/7 technical support. Without an active subscription, users might not be able to access new features, receive security updates, or get the necessary technical support.
2.) When should I renew my subscription?
It’s advisable to renew your subscription before it expires to ensure uninterrupted service. Typically, Cradlepoint will send reminders as the expiration date nears. Keeping an eye on your subscription’s expiration date can help avoid any service disruptions. It is also recommended to engage with the RCN sales team at least 90-120 days before expiration.
This allows for renewal cost budgeting, license prorating, and other complications that can arrive at the time of renewal. When your device is purchased through RCN’s professional NOC support, our team can monitor your subscription status for you.
3.) Can I upgrade or change my subscription plan during renewal?
Yes, the renewal period can be an opportune time to reassess your needs. Whether you need to upgrade to a more comprehensive plan or adjust features, you can discuss your needs with our support team to determine if an Essentials or Advanced plan is right for your business.
4.) What happens if my subscription lapses?
If your subscription expires without renewal, access to cloud features, updates, and support may become limited or unavailable. It’s essential to renew on time to maintain consistent service. To learn more about what features are lost when your NetCloud subscription expires, click here.
5.) Are there any discounts or incentives for long-term renewals?
Contact the RCN sales team for updates on pricing or manufacturer incentives.
6.) How do I renew? Is there an online process?
Renewal on subscriptions can be purchased three ways. Through the NCM portal, from Cradlepoint’s webstore, or through a registered Cradlepoint partner like RCN Technologies. It is recommended to renew through a Cradlepoint partner for the most up to date pricing and support.
7.) Can I transfer my subscription to another device?
Subscription policies might vary, but generally, NetCloud subscriptions are tied to specific devices. If you’re thinking about changing devices, contacting your RCN representative would be the best option.
8.) Are there any penalties for late renewal?
If licenses are not renewed before the expiration date a late fee may be imposed. Additionally, a lapsed subscription means potential disruption in services, lost access to updates, and limited technical support. To avoid these issues, always aim to renew before the expiration date.
9.) Who can assist me if I face problems during the renewal process?
RCN’s sales team is trained and experienced in helping customers navigate the NCM license renewal process. If you have questions, contact our support through phone, email, or the online portal.
10.) How does my Cradlepoint NetCloud Subscription integrate with other IT infrastructure and services I use?
The flexibility of Cradlepoint NetCloud allows it to integrate seamlessly with various IT infrastructures and services. Through APIs and other interface capabilities, you can often connect it with other solutions you use. Always refer to Cradlepoint’s documentation or contact RCN’s NOC support for specific integration guidance and best practices.
Conclusion
Staying updated with your Cradlepoint NetCloud subscription is essential to ensure seamless network management, access to the latest features, and prompt technical support.
As renewal time approaches, it’s crucial to be aware of the process and know where to seek assistance if needed.
If you would like to process your next renewal through RCN, please contact us using the button below to be put in touch with your area’s sales representative.
