Editor’s Note: As of 3:15 p.m., AT&T has reported that all affected customers should see their service restored.
This morning, more than 50,000 AT&T customers experienced a network outage. Cricket Wireless, which is owned by AT&T, is also being impacted by outages.
At roughly 4 a.m. thousands of AT&T users are reporting the sudden loss of cell signal, with a SOS message displaying where the signal icon normally appears.
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Who Is Impacted & What Happened?
For over 10 hours AT&T has been working to restore wireless service to impacted customers. Users experiencing loss of signal have bene unable to send or receive text messages and calls, including those being sent to or coming from 911 services.
AT&T confirmed the outage by releasing the following statement:
“Some of our customers are experiencing wireless service interruptions this morning. We are working urgently to restore service to them. We encourage the use of Wi-Fi calling until service is restored.”
Throughout today many organizations have reported outages impacting mission-critical systems like fire alarms, 911 call lines, email service, and more.
Department of Homeland Security Investigating AT&T Outage
The Department of Homeland Security, including the U.S. Cybersecurity and Infrastructure Security Agency are both working with AT&T to determine the cause of the outage.
While it didn’t take long for users online to discuss the possibility of a cyberattack being responsible, U.S. officials have quickly and clearly stated that there is no indication of that being the case.
Other carriers like T-Mobile and Verizon have remained largely unaffected throughout the day.
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