CASE STUDY

Are Legacy Phone Lines Creating Risk Across Your School District?

Prosper Independent School District, one of the fastest-growing districts in Texas, relied on traditional POTS lines to support fire alarms, fax systems, and 9-1-1 backup communications across dozens of campuses. But as the district expanded to serve nearly 30,000 students, those legacy lines became increasingly unreliable—triggering outages, accidental mass disconnections, and constant operational stress for IT staff.

What began as a routine telecom dependency quickly turned into a daily reliability concern. Service disruptions created uncertainty around critical safety systems, while troubleshooting legacy infrastructure consumed valuable time and resources that should have been focused on supporting students, staff, and classroom technology.

At the same time, rising costs and limited visibility into line performance made long-term planning difficult. District leaders recognized that continuing to rely on aging copper-based communications introduced unnecessary operational and safety risks—especially as campuses continued to grow and technology demands increased.

Facing mounting pressure to ensure reliability, protect campus safety, and reduce ongoing telecom risk, the district began searching for a modern, more dependable alternative designed specifically for mission-critical school communications.