CASE STUDY
How the City of Round Rock Replaced Legacy POTS Lines with a Modern, Cellular-Based Solution
Details
Location: Round Rock, Texas
Deployment: Over 200 POTS lines across 49 city facilities
Use Case: Emergency communications, community pool emergency lines, municipal facility communications
Previous Provider: Verizon and AT&T (legacy POTS infrastructure)
Challenge: Imminent POTS sunset, rising costs, lack of visibility, and hundreds of phantom lines draining budget
Solution Selected: RCN Technologies’ POTS Link (cellular-based replacement solution)
Are Your Legacy Phone Lines Putting Your Organization at Risk?
The City of Round Rock, Texas, faced a critical infrastructure challenge that many public sector organizations are encountering: the imminent sunset of traditional Plain Old Telephone Service (POTS) lines. For Ramsey Saad and his team, this wasn’t just a hypothetical concern—it was becoming a pressing operational reality.
With over 200 POTS lines spread across 49 city facilities, Round Rock was dealing with a complex web of legacy communications infrastructure. But the challenge went deeper than simply finding replacements for aging technology.
As line rates continued to climb, the city faced another significant problem: they didn’t have a clear picture of which lines were actually necessary. Over the years, their POTS infrastructure had become opaque—some lines were critical and in active use, while others were “phantom lines” that remained on the billing but were connected to nothing, draining the city’s budget while providing no value.
Adding urgency to the situation, the city needed to replace emergency lines at several community pools before an imminent Memorial Day weekend deadline—when families across Round Rock would be counting on those facilities being open and safe.
Advice for Other Schools & Educational Institutions
Schools and educational facilities still relying on legacy POTS lines face increasing risks as providers continue to phase out traditional landline services. Many institutions are paying for inactive or unnecessary lines without realizing it. Aging infrastructure leads to unreliable emergency communications, rising costs, and limited visibility across campuses.
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