Situation & Challenge
Big Brothers Big Sisters of East Tennessee (BBBSETN) was having difficulty reaching the families and children they served, even before the pandemic affected their operations. With cell phone numbers changing frequently and many families with limited or no access to the internet or internet-capable devices, communicating about critical needs or agency programming was a challenge. In addition, BBBSETN was in the midst of moving their biggest event of the year online as a result of the pandemic, which would have prevented 1 out of 3 families from participating.
At its downtown Knoxville headquarters, BBBSETN deployed a Cradlepoint LTE wireless edge router to provide the public connectivity, security, and management to solve the challenge. With a NetCloud Advanced software license for additional security and content filtering, the agency can control how their new Wi-Fi network is used, too. Families and children of BBBSETN can now freely log onto the internet from their vehicles outside the building.
BBBSETN used RCN’s Technology Ally team to engineer a solution that allows them to more easily connect and communicate with those they serve, provide much-needed free internet access to an underserved community, and make a major impact in the futures of children and families that might otherwise be cut-off from modern technology and limit their life opportunities.