Helping Save Lives: Using Technology for Faster Emergency Responses
Solution: Netcloud Solution Package | Industry: Public Safety | Use Case: Location-Based LTE Technologies
TECHNOLOGY INTEGRATIONS REQUIRED FOR SUCCESS
RELIABLE IN-VEHICLE INTERNET CONNECTIVITY
WITHSTAND EXTREME TEMPERATURES
REAL-TIME GPS CAPABILITIES
SUPPORT MULTIPLE SIMULTANEOUS
LONG EQUIPMENT LIFECYCLE
VPN-CAPABLE + REMOTE MONITORING / MANAGEMENT
MEET THE PARTNER
COLUMBIA COUNTY FIRE RESCUE
Columbia County, Georgia is about 120 miles east of Atlanta with a population of just over 150,000. It is one of the fastest-growing counties in the country, and CCFR serves:
- The majority of the county’s 290 square miles
- Urban, suburban and rural settings
- Industry, manufacturing, businesses, residences, farmland, and wilderness
- A 40-mile stretch of Interstate 20
- Portions of the 71,000-acre Clarks Hill Lake and the Savannah River
"With the system enhancements and uptimes in the one hundredth percentile I have such peace of mind now. I sleep better at night knowing that 99.98 percent of the time the system is going to be up and functioning optimally."
Lt. Austin Reid, CCFR, Safety and Technology Administrator
They were using consumer-grade, battery-powered mobile hotspots and GPS “pucks” to exchange critical data between the E911 center and the department’s CAD-enabled, in-field units.
Over the years, in an effort to stay abreast of technology, the department had accumulated a mismatched collection of air cards, hotspots, and internal broadband laptops.
During the summer months, temperatures in Georgia can regularly top 100 degrees, and the extreme heat would disrupt hotspot reliability causing downtime with the units’ mobile data computers (MDCs). The hotspot batteries would swell and MDCs often required multiple reboots per shift.
- In 2018, CCFR received nearly 6,400 Emergency calls.
- Fire testing conducted by UL has found a home with mostly synthetic-based furnishings can be entirely engulfed in less than 4 minutes.
- If CCFR’s new communication technology allowed them to respond 30 seconds faster per call, Columbia county residents would get emergency help 3,200 minutes sooner over the course of a year.
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