Return Policy

RCN Technologies is committed to providing our customers with the best quality service and solutions. We understand that sometimes returns are necessary, and we are happy to provide you with a refund or replacement product. Please follow the guidelines and return process outlined below to ensure that your return is processed quickly and efficiently.

Return Guidelines:

  • Returns must be made within 30 days of the purchase date.
  • Customers will be responsible for all fees and costs associated with the return process, including all shipping costs.
  • If applicable, we urge you to factory reset any devices before returning them.
  • Returns must include all original packaging and components (such as cables, installations, chargers, etc.).
  • Return items within 10 days of the Approval Notice and RMA number assignment.
  • Services, SIM cards, provisioning, altered products, custom-built products, and shipping are not eligible for return and are non-refundable.
  • There is a standard 20% restocking fee on all returned items.

Return Process:

Contact your Account Manager to initiate the return process. If you do not know your Account Manager, please contact us at 865.293.0350, and we will help you get connected.

Once approved, you will be issued an official RMA number for your return.

  • Pack the return item(s) in the original manufacturer product packaging, including all original components, accessories, and papers. Make sure not to do anything that will damage the original product packaging.
  • Pack the item(s) to be returned inside a sturdy shipping box, add cushioning materials to secure the item(s), and remove or black out used shipping labels, including all bar codes (do not mark on the original product packaging).
  • Seal the shipping box with packing tape (do not apply tape to the original product packaging) and affix the shipping label to the shipping box (do not place labels on the original product packaging).
  • Return the device(s) within 10 days of receiving an RMA number, and make sure to follow the required packing instructions outlined above.
  • Upon receipt and inspection of the returned device(s), we will get a replacement unit out (if applicable) or provide the appropriate credit to the customer, which takes 7-14 days to process.

Please note that returned devices failing to meet the required packing instructions will be rejected and returned at the customer’s expense, or appropriate fees will be charged based on the condition of the returned package and device and associated tech support provided for the issue. Fees may include hourly tech support rates, restocking/replacement up to the full device MSRP, and associated shipping expenses.

Shipping Address: All returned items should be shipped to:

RCN Technologies RMA# [insert your assigned RMA number here] Address: 200 Jennings Ave. Knoxville, TN, 37917 Office Phone Number: 865.293.0350