RCN Technologies is dedicated to providing our customers with the best quality service and solutions. Should you wish you return a product to RCN Technologies, we will be glad to provide you with a refund or replacement product under the following return policy guidelines.
To ensure that your return is accepted, please comply with the following guidelines:
- Returns must be made within 30 days of purchase date.
- If applicable, we urge you to factory reset any devices before returning.
- Include all components, such as cables, installations, chargers, etc.
- Replace your product in the manufacturer packaging and then place it inside another box before shipping.
Preparation of Return Packages
- Pack items in a sturdy box using cushioning materials to keep them secure.
- Remove or black out any old shipping labels, including the original shipping bar code.
- Seal the box
- Affix one label to each box.
Please note that returns failing to meet these guidelines may be rejected and returned at your expenses.
The item should be returned to:
714 S. Gay St.
Knoxville, TN 37902
As soon as the merchandise has been received and inspected, our team will get a replacement unit out to the end customer or provide the appropriate credit.
Note that services, sim cards, provisioning and shipping are not refundable.
Note that there is a standard 20% restocking fee on all returned items.