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Return Policy

RCN Technologies is dedicated to providing our customers with the best quality service and solutions. Should you wish you return a product to RCN Technologies, we will be glad to provide you with a refund or replacement product under the following return policy guidelines.

To ensure that your return is accepted, please comply with the following guidelines:
  • If applicable, we urge you to factory reset any devices before returning.
  • Include all components, such as cables, installations, chargers, etc.
  • Replace your product in the manufacturer packaging and then place it inside another box before shipping.

Preparation of Return Packages

  • Pack items in a sturdy box using cushioning materials to keep them secure.
  • Remove or black out any old shipping labels, including the original shipping bar code.
  • Seal the box
  • Affix one label to each box.

Please note that returns failing to meet these guidelines may be rejected and returned at your expenses.

The item should be returned to:

RCN Technologies

RMA#

12748 Kingston Pike, Suite 104

Knoxville, TN 37934

Office: 865-293-0350

As soon as the merchandise has been received and inspected, our team will get a replacement unit out to the end customer or provide the appropriate credit.

Note that services, sim cards, provisioning and shipping are not refundable. 

Note that there is a standard 20% restocking fee on all returned items.