RCN Technologies is dedicated to providing our customers with the best quality service and solutions. Should you wish you return a product to RCN Technologies, we will be glad to provide you with a refund or replacement product under the following return policy guidelines.
To ensure that your return is accepted, please comply with the following guidelines:
- Returns must be made within 30 days of purchase date.
- If applicable, we urge you to factory reset any devices before returning.
- Include all components, such as cables, installations, chargers, etc.
- Replace your product in the manufacturer packaging and then place it inside another box before shipping.
- Return items within 10 days of the Approval Notice
Preparation of Return Packages
- Pack items in a sturdy box using cushioning materials to keep them secure.
- Remove or black out any old shipping labels, including the original shipping bar code.
- Seal the box
- Affix one label to each box.
Please note that returns failing to meet these guidelines will be rejected and returned at your expenses.
200 Jennings Ave
Knoxville, TN 37917
As soon as the merchandise has been received and inspected, our team will get a replacement unit out to the end customer or provide the appropriate credit which takes 7-14 days to process.
Note that services, sim cards, provisioning and shipping are not refundable.
Note that there is a standard 20% restocking fee on all returned items.